Training Sections

Introduction

• 1. Why and How
• 2. Learner ObjectivesContent

• 3. I Am a New LHO, What Do I Do Now?
• 4. How do I Solve This Problem?
• 5. You Make the Call
• 6. How Do I Enforce the Law?Conclusion

• 7. Course Review and Evaluation

 

LHO Complaint Flowchart

Refer to the flowchart below to help you follow logical steps in typical situations. The suggested timeframes are only examples. In very serious situations, you may simply go to court immediately and seek an injunction. In less serious situations, you may give the alleged offender five days to give you a rough plan of how he/she might correct the problem, with a 30 day follow-up after that.

The length of time you may ask for corrective action varies and relates directly to how complex and how urgent the matter is.

Steps to Follow When Processing Reported Complaints and Situations

1. Document 2. Verify 3. Meet 4. Follow Up 5. Get Support 6. Check Status 7. Give Last Chance 8. Go To Court

Click on a Steps on the left for detailed Information.

 

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